FAQ

FAQ

How can I make a reservation?

1.Check the room availability via "Reservations".
2.We will give you an answer, rate, cancellation policy and reservation form.
3.Please reply to us with the filled reservation form.
4.We will send you “the confirmation.
5.Please have a safe trip to YUNOSHIMAKAN.

What are the check-in and check-out times?

Check-in starts at 3:00 pm, and check-out is by 11:00 am.

Can solo travelers stay as well?

Solo guests are welcome.

What is the child policy?

Children age 5 or under who will be sleeping with their parents can stay for free. We can supply chairs and Yukata free of charge, so please contact us for any requirements. Children between 6 and 8 will be charged child fees. The prices are 50% of adult’s fee. Children between 9 and 11 will be charged child fees. The prices are 70% of adult’s fee. For details, please see the various accommodation plan pages. Children 12 and above will be treated as adults.

What sort of amenities do you provide?

Shampoo, conditioner, body soap, razors, cotton buds, toothbrushes, hairdryers, slippers, bath towels and other towels, Yukata robes, shower caps, hairbrushes and so on.

Do you have any non-smoking rooms?

Unfortunately, all room types are smoking. However we do use deodorizers and take the ashtrays away. Please request for non-smoking upon your reservations.

Can I use the internet?

Guests can enjoy free Wi-Fi access from anywhere within the hotel during their stay.

Tell me about dinner and breakfast.

Dinner is served in your room. The starting time is 5:30PM ~ 7:00PM. When you would like to start dinner after 7:00PM, we serve it in the restaurant "KAGARIBI".
Breakfast serve in the public dining room. The staring time is 7:00AM ~ 8:30AM.

How long does it take from Nagoya centrair airport to Yunoshimakan?A.It takes about 2 hours 30 minutes by train. It takes about 3 hours by car.

How can I get to Yunoshimakan from JR GERO station?

We have a shuttle bus service from station to our hotel. Please let us know what time you arrive.
1:30 2:30 3:30 4:30 5:30 6:30PM

I have certain food allergies. Can I make allergy requests?

Yes. Please tell us the details of your allergy. We will arrange the menu for you.

What can you do for anniversary or birthday?

You can order a whole cake or flowers. Please ask when you make a reservation.

Do you have transformers?

Yes. We have some transformers. Please ask to the reception when you need.

How can I pay the hotel fee?

Please pay by cash or credit card upon check out.
(VISA, MASTER, AMEX, DINERS, 銀聯 etc.)

What is your cancellation policy?

The cancellation fee is based on the date (Japan Standard Time) when the changes and cancellation are accepted.
No-show : 100% of total amount
On the date of arrival : 100% of total amount
One day prior to arrival : 50% of total amount
2 days before : 30% of total amount
3 days before : 30% of total amount

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Room Search and Reservations